Complaint Process

Should you have a complaint against the University of Nebraska, the following complaint and reporting options are available to you. 

The University of Nebraska is an organization with strong values of responsibility and integrity. Our Code of Ethics contains general guidelines for conducting business with the highest standards of ethics. 

The University is committed to providing safe, secure and ethical working and learning environment and is striving for a community where open, honest communications are the expectation, not the exception. The University relies on you to speak up if you believe you have observed unethical, illegal or suspicious behavior. 

Any student enrolled in online programs who has complaints, grievances or concerns regarding courses taken through the University of Nebraska at Kearney, the University of Nebraska - Lincoln, the University of Nebraska at Omaha or the University of Nebraska Medical Center may place a report utilizing the EthicsPoint Reporting Tool or by phone, 844-348-9584 (dial toll-free within the United States). Complaints may be made anonymously if so desired. 

For matters regarding Nebraska College of Technical Agriculture, students should follow the procedures outlined in the Nebraska College Technical Agriculture Student Complaint System webpage

Complaint Process for Residents of Nebraska

Students who are residents of Nebraska who wish to file complaints outlined in Nebraska Revised Statute 85-2406 should follow the complaint procedures listed here to initiate complaints pursuant to the process outlined by Nebraska Revised Statute 85-2418

  1. Follow your University's campus' complaint procedure or file a complaint using either the EthicsPoint Reporting Tool or by phone 844-348-9584 (dial toll-free, within the United States).
  2. If the complaint cannot be resolved at your University, file a complaint with the Nebraska Coordinating Commission for Post-secondary Education:

Nebraska's Coordinating Commission for Post-secondary Education

Mailing Address: 
P.O. Box 95005
Lincoln, Ne 68509-5005

Street Address:
140 N 8th Street, Suite 300
Lincoln, Ne 68508

Main Office: (402) 471-2847

Academic Programs Officer: Dr. Kathleen L. Fimple, (402) 471-0030

Websites:

Complaint Process for Out-of-State Students

The complaint process differs for students residing in states that are members of the National Council for State Authorization Reciprocity Agreements and states that are not members. As of July 2019, only the State of California and the Commonwealth of Northern Mariana Islands are not members of NC-SARA. For students residing in those locales, please refer to the procedures listed under “Students Residing in Non-SARA States” for guidance.

Students Residing in SARA States

As the designated portal agency under SARA, the Nebraska Coordinating Commission for Postsecondary Education (CCPE) is the agency that handles complaints about the University of Nebraska and has the ability to act on those complaints from students enrolled in online programs residing in SARA-member states. Though the final resolution of complaints will be through the CCPE, the student’s home state portal agency may also work with the CCPE to resolve the complaint. To view a list of SARA portal agencies, please view the NC-SARA States page.

Students who live in a state that has joined SARA (see map for participating states) should follow the procedures listed here to initiate complaints pursuant to SARA policy.

  1. Follow your University campus' complaint procedure or file a complaint using either the EthicsPoint Reporting Tool or by phone 844-348-9584 (dial toll-free, within the United States). 
  2. If the complaint can't be resolved at your University, file a complaint with the Nebraska Coordinating Commission for Post-secondary Education, the state SARA portal agency: 

Nebraska's Coordinating Commission for Post-secondary Education

Mailing Address: 
P.O. Box 95005
Lincoln, Ne 68509-5005

Street Address:
140 N 8th Street, Suite 300
Lincoln, Ne 68508

Main Office: (402) 471-2847
Academic Programs Officer: Dr. Kathleen L. Fimple, (402) 471-0030

Websites:

3. If there are concerns that Nebraska is not abiding by SARA policies, appeal to the Midwestern Higher Education Compact (MHEC)

4. If there are concerns that MCEH is not ensuring that Nebraska is abiding by SARA standards, appeal to NC-SARA:

National Council for State Authorization Reciprocity Agreements
3005 Center Green Drive, Suite 130
Boulder, CO 80301
(303) 848-3275
info@nc-sara.org

Students Residing in non-SARA States

Students who live in a non-SARA state (currently, the State of California and the Commonwealth of Northern Mariana Islands) are instructed to follow the complaint procedures identified by the student’s state of residence.

Students who reside in the State of California may file complaints with the state agency listed below:

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Telephone: (833) 942-1120
Email: dca@dca.ca.gov

How to File a Complaint: 

Contact the DCA via phone or email, or students may:

Please note: The University of Nebraska does not maintain these agency websites, and information may change without NU’s knowledge. Students should attempt to resolve the complaint through the established protocol at their University of Nebraska campus before contacting their home state agency.

Currently, the Commonwealth of Northern Mariana Islands is not in compliance with Federal Regulation 34 CFR § 600.9(c)(2).